Excellent! The ordering process was smooth and easy. They shipped my order but at first the tracking info wouldn't work. When I figured out it was shipped by FedEx not USPS, the number worked and I actually received it a day early. Customer Service was fast with their response when I asked where my order was.

I contacted the company the next day… I contacted the company the next day after placing my order to let them know I ordered 2 of the same puzzle and wanted to replace one before they shipped. I got no response and now have 2 of the same puzzle and they want me to pay shipping to send it back. Not a happy customer.

Beautiful Puzzles The selection of beautiful puzzles is endless! I buy when there’s a sale or special pricing because I couldn’t afford them otherwise. They are great quality and give my husband and I a lot of joy especially in the winter months. We love them!!

Amazing customer service… I bought a birdhouse and a bird feeder kit from MasterPieces to work on with my grandchild. The birdhouse was smooth sailing and I was impressed with the quality. When we opened the bird feeder there was a part missing. I reached out and heard back the same day. A week later the replacement part arrived. A few weeks later we started building it and unfortunately the replacement part was the wrong size. I sent an email and within an hour I got a reply. Unfortunately there were no other replacement parts so the company arranged to send a new kit. I’ve never worked with a company that replies so quickly and does what it takes to solve the problem. I will definitely shop with this company again.

Great selection of wooden puzzles Great selection of wooden puzzles. Perfect for my son who needs more challenging puzzles but whose physical disabilities prevent him from using cardboard puzzles. Thank you!