Will not order again Will not order again. Order came with snapped straps and holes in the costume/wings. Contacted the company and then re chased after no response. I was promised either a refund or replacement outfit. Then no response again from this company. Finally got a reply today after emails have been ignored to be told they will not be sending a replacement or refund as they wasn't contacted about the issue. Emails and phone call records show different and despite sending images of the damage the offer has now been refused. Very disappointing and will now go elsewhere to order.

Do not order from this website Do not order from this website. Ordered a Halloween costume on 01 October that arrived 11 December. Tried to speak to customer services who told me I hadn’t selected a specific delivery date, even though I had an email with a scheduled date of 17th October. Told me to contact DHL and would not refund me as I don’t have the goods. Their returns policy charges you 18% for restock!! Will never order from here again. Awful customer service and clearly don’t understand our consumer rights.

Always a positive experience Have ordered several costumes from them over the years, also Halloween accessories and decorations. The last costume arrived on time, and fit very comfortably (I prefer slightly roomy to too tight.) As with many online costume orders, in the past a couple of times things fit too tightly; returns were handled easily and quickly and I received credit to order the next size. Will definitely purchase from them again (I host two costume parties each year, so regularly need unique things!) The have a good variety of plus size costumes, which is helpful!

The costumes are very well made. The costumes are very well made and the customer support was very helpful. Would definitely recommend Halloween Costumes!!

Great service! For some reasons, not in their hands, my costume arrived a couple days late. they refund me and allowed me to save the costume. The service was very kind and fast.