I know Fairy Swordfish were slow Ordered Fairy Swordfish kit on 21 Feb 21 which was despatched on 1st March. It arrived in the UK on the 8th March and languished in customs until the 13th when it was released and was delivered on the 15th March. The kit arrived in a large box, well packed with brown paper and appears to be undamaged, I haven't opened the product box yet otherwise I'll start building it and that wouldn't do as I have another kit in construction already.

RC 1/16 tank I recently bought from this supplier as I thought they were based in the UK as they had a UK web address, however the item was sent from France and i had a huge (more than 25% of the items cost) customs charge put on. The Item did arrive quickly by UPS so no issues other than the customs charge that was not made clear on ordering.

Excellent Customer Service I contacted customer service about what I thought was an incomplete order (turns out it shipped in two boxes with one arriving Friday and the second on Monday). 1001Models quickly responded to my email query. I've ordered from them for years and they're the best with prompt and careful shipping and, now I can add, customer service! You can order with confidence from 1001Models.

You get only 2 stars because why you… You get only 2 stars because why you have a great selection of items for the plastic scale modeler, your order fullfillment process is way to slow. Your website says item available in 4-5 days yet it has been over a week and my order STILL is being processed. If you don't have the item in STOCK, don't display it at all! This is the second time this has happened, the first time you gave me a voucher, that is no good, refund the money so I can get what I want elsewhere. Once I receive my current orders I will probably drop you from my list of online suppliers because of your poor order fullfiillment process. And don't blame COVID either, I can handle 3-5 extra days but I will not tolerate WEEKS of delay.

Very good price I recently purchased a MG Gundam F91 2.0. The price was excellent, far cheaper than I could find it anywhere in the UK. My only gripe, is that it took 3 weeks to process the order before shipping it. I've had orders from Japan that have processed and shipped quicker. I will still consider this site for future purchases though and would recommend them, if you are not in a hurry to get your items.