David Falkner
GBFrench company using a British URL A company using a “.co.uk” URL, and quoting their prices in pounds sterling, but are actually based in France, which I found out when I was informed my parcel had just cleared customs, and then finding out I had a 20% customs charge to pay. I guess partly my fault for not checking close enough, and not looking at reviews beforehand. Eventually had to contact PayPal a month later to sort out a refund after I repeatedly asked them to recall the product as I wasn’t going to pay the customs fee. AVOID!
Anthony Opoku
GBPrompt response to Customers Prompt response
Wim Balok
BETerrible company Terrible company, box pushers pur sang! You should avoid this company at any times. Absurdly high prices, bad communication (only when there's a customer alert they answer your e-mails), cluttered website, they're messing up the order history, delivery times are not respected and some items never arrive. Their strategy: you order then they order. No stock available. But if you still want to order something from their website, take screen shots as evidence!!
Don W.
GBYou get only 2 stars because why you… You get only 2 stars because why you have a great selection of items for the plastic scale modeler, your order fullfillment process is way to slow. Your website says item available in 4-5 days yet it has been over a week and my order STILL is being processed. If you don't have the item in STOCK, don't display it at all! This is the second time this has happened, the first time you gave me a voucher, that is no good, refund the money so I can get what I want elsewhere. Once I receive my current orders I will probably drop you from my list of online suppliers because of your poor order fullfiillment process. And don't blame COVID either, I can handle 3-5 extra days but I will not tolerate WEEKS of delay.
Louis De Geest
BEDisasterous custormer service An awful company that send me the wrong product and refuses to answer my mails or messages, even though I even contacted them by phone. Money first, customers last. Beware before buying anything from these people.