I had to ask about the shipment status, bags came apart when opened?? I had to ask about the shipment, when you pay extra for a rush ship you'd think there wd be some communication when it's shipped out...secondly most of the bags came apart at seams when opened which was very discouraging, could only use one package as I did not have time to have to re-glue every bag to ensure they would stay closed. Not good all around but they were cute bags.

Return Policy is Crap. Love the clothes, hate their policies. We have had the package they set not arrive TWICE now and both times the only response was to take it up with USPS. Totally uncompromising.

blanket was not soft at all blanket was not soft at all. i thought this was for a baby - how?

Not impressed.... Bad experience! Its like they run it from home. You call a 800 number for customer service and get a voicemail to leave a message. Noone ever picks up the phone nor get back to you :/

Fantastic customer service I ordered an outfit for my baby from the Babyswag site and the size I chose ended up being too big--it was my own error. I contacted customer service and they immediately sent out the size I needed and gave me return label so I could ship back the wrong sized item for free. I wouldn't hesitate to order from them again because their service is excellent!