Will NEVER shop there again! Horrible baby registry experience. Horrendous experience from start to finish! it's so ridiculous that they keep the gift giver's name a secret and when they send stuff in the mail I have no way of knowing who to thank! Their system and site are extremely wonky and were missing lots of stuff I scanned in-store. And the biggest issue is that they lie about their return policy!!!! They claim I can return gifts but they will not let you do it in-store because "there's no receipt" which they NEVER EVER PROVIDE IN THE PACKAGES THEY SENT!!!!!! Completely unacceptable and disgusting!!!

This is specific to Canadian… This is specific to Canadian Toys/Babies R Us. I havent had any issues in store or online. I open my packages when they arrive and verify quality and functionality. I contacted them as I ordered a 3 pack of Dr Browns bottles, but it only came with two bottles. They didn't even try to send me to a store, or sent it back... they took my word and provided a full refund for that item - which truthfully was beyond generous and beyond the resolution I had hoped for.

Worst company ever Worst company ever. Even censors your reviews! I submitted a 2-star review for a product I received last week. The low rating was due to poor accountability for a PAID shipping experience, and the fact that the item, which was meant to be a gift, came in ripped packaging. A few days later, I received an email indicating that my review had been moderated - as in, they were not going to post my review online. The email I received said "it doesn’t meet [Toys R Us] current website posting guidelines". This is censorship and I am appalled that after asking for my review, this is the response I received. I took the time to offer other customers my honest opinion and instead, was silenced. How absolutely ridiculous!

idiocracy They took out the gender filter on the website, so now you can't narrow your search options down to boys toys, or girls toys. Effectively destroying a major part of the sites functionality. I cant imagine why they'd decide this was a good idea, but it's not helping anybody. It just makes it more difficult to use their website.

Feel Bad For Jeffrey the Giraffe 🦒🦒🦒 -