I went to return something and there… I went to return something and there was no one at the return counter. Only one lane open when I arrived and no particular line formation. Another register was opened when back up was asked for but 2 customers serviced before me that came in after. There was no manager present at the front and the employees were not properly trained on how to handle the customers. Need to reevaluate who is managing the store and train the employees, also should have defined line so that unfairness dosen't happen because people are rude and really don't care for others these days.

I am very disappointed them closing the bathrooms for customers I am very disappointed with their stores eliminating bathrooms for customers. I had to leave their Ontario CA store and go to a neighboring business to use the restroom. Needless to say I didn't go back to give them my business. I thought this was an isolated incident at this store but I found out a few days later that it was the same at their Torrance CA store. I am guessing this is the result of some corporate decision maker who could care less about the convenience of the customer and expects people to continue to shop with them. I am going to voice my displeasure on every social media platform that I use.

Horrible customer service Horrible customer service! Debbie the manager at the Mentor, Ohio burlington is very unprofessional and needs fired, she should not be a manager! I also have found other reviews and complaints from customers about her being unprofessional and rude! I just can't understand how she still is employed at burlington, let alone still a manager?!?! how do you continue to let someone so unprofessional be a team leader! I asked her for corporates number and she told me too google it, snd hungup on me...I will never shop at this store ever again! I will be calling corporate Monday morning 9am sharp!. 🙂

I have a recording after calling the… Burlington stores no longer allow their customers to use the public bathroom. After calling the corporate office to explain the frustrations of what I was feeling, the customer service rep was very rude and I have it recorded. I was not allowed to ask for a manager. I was told it's corporate's decision. We need to boycott the store!! I will put this on TikTok.

Excellent Customer Service from Brie Dear Burlington Coat Factory, This review is for a very professional associate at your Braintree Grossman Drive store, Her name is Brie! She went over and beyond to assist me regarding an item I needed to purchase at your store for my daughter’s birthday. She put it aside for me so I may purchase it after I got off work. To Bries supervisor, please confirm with her receipt of this review. She is definitely an asset to the store. The true meaning of A+ customer service. Thank You Brie! From Debra!