Don’t waste your time with them! Don’t waste your time ordering from them. I’ve sent emails and everything and no response. I pre ordered the rengoku nendoroid and no update since January saying that they received it but not a single tracking information has been sent to me. I gave up so I bought it somewhere else. Save your money and try other anime store websites.

2 YEARS NO UPDATE ordered over 2 years ago and no update, as well as seemingly no way to contact them? DO NOT use this website. complete waste of money, will have to dispute with my bank.

Excellent Customer Service Excellent service from the first contact I made about my most recent order! Your customer service has improved greatly from previous orders! Keep it up!

Preorder a plush Never receive it ! I buy a pre-order plush Black lady sailor moon and I never receive it ! I buy it in february 2021 and we are in october 2021 never got it ! Try to send message via messenger never got a respond ! I wait for nothing ! I begin to think i will never receive it ! So i am going to pay twice the price in another site ! Very sad and disappointed ! Problably because its a preorder it take a lot a time ! I seriously losing hope !

Customer Service Doesn't Respond The Kyojurou Rengoku nendoroid has yet to show up, haven't received in update in almost a year on the figure. I emailed them twice for ANY updates, info, help, etc. and have gotten nothing over the past month. The item is also no longer on the website which only heightens my anxiety and the feeling of being scammed. It feels like I've been scammed out of $65, I just want a refund at this point and no one has helped me receive that.