Customer Service is Non Existent! Would avoid at all cost! I rarely write reviews, especially bad ones because I usually give small businesses the benefit of the doubt. However, this company has been extremely bad and unprofessional in their customer service response. I pre-ordered a Halo Funko Pop pack from this company back in December 2021. Four months have passed by and I have not receive one update from them so I contacted their customer support and a representative told me the item will be shipped by end of April 2022. End of May 2022 comes and I did not hear anything from them or receive any shipment. I emailed them multiple times but received no response so I had to file a claim with my bank. Balyot then had the audacity to refute against the claim tell my bank that they issue 100% refunds to customer (which they advertised on their website). So I reached back out to them to request a refund and still have no got back a reply nor have I received my items... so I guess I will have to continue with my bank dispute. This company customer service is a joke. Would recommend to avoid them since the hassle and stress to deal with filing bank claims and attempting multiple times to emailing their customer service and getting no response back is not worth it. Please spend the extra dollar and order from a reputable company such as Entertainment Earth and Toywiz instead.

AVOID Order sent to wrong address and had no help from customer service. AVOID

Scammers I made a preorder for jinbe and luffy red hawk chase bundle, however, I still haven’t received them I emailed them few times and no reply back to cancel and get a full refund It’s in their policy but somewhere they’re allow to break their policy in order to scam customers There’s no option to cancel in their website and they never reply back in email I disputed with the credit credit I used and I got my money back but balyot reach out to them I got a sale chargeback, so I asked customer service from my credit card, like what did they even say to get my money back “The documentation they sent was not due to not showing the proof of delivery.” Spent $115 and they ignored my emails but they reply back to my credit card when I filed a dispute I got my money back for baylot to send documentation and they took my money Still an ongoing case trying get my money back for a refund since they never going to ship out my pops Don’t trust them, don’t buy from them, they just take your money and leave That’s why they don’t be on social media

Pre-Ordering WILL take a while, but otherise One of the best Funko Pop sellers out there. Pre-ordering will take a long time but otherwise, they get their Pops shipped out insanely quick and they arrive in perfect condition.

Pre-Order over 1 year. No Reply, No Refund. I made 2 Pre-Orders. One, over 14 months ago, the other, 6 months ago. Other Shops already had theirs in stock. I am without. I received a shipping email stating one order is shipping. That order stayed in USPS "Pre-Shipment" for 5 months. Never Shipped. I received a Balyot mass email, Pre-Orders arriving this month. Month passed, Pre-Orders never sent. Emailed a few times, via support & chat. No Response. Emailed for a Pre-Order Refund, per Policy. No Response, but oddly, the next day, I receive Bank notification of Fraudulent Charges. I emailed Balyot again, that if No Reply or No Refund, I will file a complaint with FTC, IC3, BBB, and a review with Trustpilot. No Response or Refund, so here I am. I do not want businesses to fail, but I do not like being scammed or for anyone else to endure this experience. It hurts this specific buying community.