Customer service won't respond Says on website that you can cancel a pre order for any reason. But they never respond to email requests. I have emailed them multiple times and after a few months i have not gotten a response. Seems like either a scam or ran by people who don't understand how to run a business properly. Either way avoid at all costs. It's almost been a whole year since I placed my order with no information from them and them not responding to my cancelation request.

Don't expect communication or refund I pre-ordered a funko pop back at beginning of November for my son who spent his hard earned money on. It stated it would ship beginning of January. It is now approaching end of January I have emailed them 3 times over course of 3 weeks with absolutely no response. Ship dates now say March 2023. I understand this can happen with pre-orders, but I first asked for status and heard nothing for over a week, and have now asked for a refund and have not received it or a response. It is not complicated to respond to your customers especially when you "guarantee a 100 % refund" on pre-orders that have not shipped. I am highly disappointed in your site, will never use it again, or recommend it to anyone. Worst customer service and site ever.

The best funko reseller ever The best funko reseller ever. Great prices and fast shipping. Friendly customer service as well.

They scammed me!!! They scammed me, I pre-ordered a diamond collection Wednesday. Suppose to have been shipped beginning of Feb. So a few weeks ago. And I've been messaging them. First few times were days apart, giving them time to respond. But nothing. I started messaging them more frequently still being polite. And its been almost 3 weeks no response at all. No customer service number to call. Just email. DON'T TRUST THEM!!!

No customer service No customer service. Emailed support over a month ago, and 5 more emails later with still no response. It's ridiculous the amount of time it takes for a simple status check response. Doubting I will ever see my product