Horrible customer service Horrible customer service. No option to cancel the order on the website or a means to contact them over the weekend. The email to contact them is a fake, sent one anyway and immediately got a notification that it was undeliverable. Their phone number is listed as 1 (123)-456-7890, obviously a fake.

Honored Warranty In 2019, I bought a laptop bag from eBags.com, which I have used daily since. After four years, the zipper began to deteriorate. I reached out to eBags to inquire if their limited warranty would cover this issue. To my satisfaction, they promptly honored the warranty and offered a new bag with no extra charge. I am thoroughly impressed with their commitment to customer service and the quality of their products. Their responsiveness and willingness to resolve my issue exemplifies outstanding customer care. I highly recommend eBags for their reliable products and exceptional service.

Before you order from them you need to… Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.

Ebags was a good company until Samsonite purchased them. Ebags used to be a great company. And then, Samsonite purchased them. Terrible Customer Service. I have been trying to get a return label for 4 days. The website link for returns does not work. Customer Service phone number (not listed on their website), has long holds and has disconnected my call 2 x. I will never purchase anything from this company again. RIP Ebags.

Shipping Delays/ Customer service Order guaranteed by 12/22/23 and as of 12/28/23 it had has not shipped. They create a label and it sits onsite. Customer service verified on 12/28/23 package was still at warehouse but refused to cancel order. Claiming after it is packaged it can’t be cancelled. They want me to return and will charge a fee because product is not damaged. I requested corporate information and was directed a supervisor will call within two days. SAVE YOUR TIME AND MONEY