FAKE DISCOUNTS and "free" SHIPPING WITH… FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.

Read and believe all of the negative… Read and believe all of the negative reviews! I've contacted them 5 times regarding a replacement liner for my cooler bag. After the 3rd try, someone replied asking for more information. But OF COURSE my reply to that one has gone unanswered for weeks! I just sent yet another email but I have no hope of resolving the issue. I would advise anyone reading the negative reviews to believe them and stay away. If you have any customer service issues, you have no hope of resolving them later. It's not worth it!

I ordered a backpack for my new laptop… I ordered a backpack for my new laptop on December 23rd and supposed to be delivered on December 28th.... here it is January 4th and I have yet to receive my item. I emailed customer support and still no response ebags definitely scammed me. They're pure trash on all levels. Now I know why and understand lesson learned. Plus this fake tracking 1Z404F3V0303419842 claims to be shipped and UPS has it still no results.

But eBags has gone downhill I've been an eBags customer for a number of years. Always had previous (before COVID) great experiences with them. But eBags has gone downhill. * When you place an order, the tracking status on the eBags site will not correspond to the tracking status on UPS * In fact the tracking number eBags gives isn't even a valid number on the UPS site. * The tracking status page on eBags dot com says my order will be delivered yesterday. It's not here and UPS doesn't know. * There's no customer support -- there's no number to call and the chat function on the webpage doesn't work. I sent an email to eBags -- since that seems to be the only way to talk to them, and all you get is a form letter in reply that says, "our team is experiencing higher than normal volume due to the peak shopping season." Really? March is peak shopping time?

False advertising on shipping Ebags used to be a wonderful company, but not anymore. I ordered a product as a holiday gift and felt secure ordering from them as they promised shipping by 12/24 and I was still within the ordering window they had provided. The product did not arrive with the mail on 12/24, so I checked to see where it was. Still at the warehouse with an updated delivery date of 12/28. Didn't arrive on 12/28, so I checked again. Now the updated arrival date is 1/3. I contacted customer service, and they informed me of current shipping issues. I understand about current shipping issues. My problem is not with that. My problem is with the fact that you are aware of these issues and STILL PROMISING Christmas delivery when you absolutely know that is not happening!!! That is the frustrating part for me. I ordered something from Chewy during this same busy timeframe and received it EXACTLY when promised. So it is not across the board. As a consumer, I am so tired of companies treating their customers this way. Convenience has always won out for me, but my patience has worn thin. I'm ready to let my purchasing power do the talking for me. I will not be making any more purchases from ebags, or any other company that treats their customers like trash.