Shipping Delays/ Customer service Order guaranteed by 12/22/23 and as of 12/28/23 it had has not shipped. They create a label and it sits onsite. Customer service verified on 12/28/23 package was still at warehouse but refused to cancel order. Claiming after it is packaged it can’t be cancelled. They want me to return and will charge a fee because product is not damaged. I requested corporate information and was directed a supervisor will call within two days. SAVE YOUR TIME AND MONEY

Terrible experience Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

Most dishonest company I’ve ever dealt with! I have purchased multiple EBags for ourselves and friends and just had my first issue—a wheel came off on our last trip. I sent all of the info as requested and heard nothing. Finally called and after being on hold for 30 minutes was told that I can’t prove it was a manufacturers defect so my warranty is worthless— but she offered me a whopping 10% off on a new bag!!! Will never do business with them again!

Limited warranty is worthless because ebags does not care This company claims to have a limited lifetime warranty against defects in the workmanship of the product. The problem is that when I attempt to contact them via telephone, email, or Twitter nobody replies. I have been trying for a month now. A warranty is worthless if the company behind it does not stand by its word. Essentially, ebags is a fraud when it comes to customer loyalty and service.

Wish I could rate it Zero! If you are ordering for Christmas, don't count on it! I ordered a bag on 12/14. On 12/19, I realized the UPS tracking label had been created, but no shipping had even begun! This company has minimal customer service hours - only open until 4 pm! I called on 12/20, and no answers, not much concern from the rep. She said the bag was likely stuck in customs in Mexico and no idea when it would ship. On their web site today, 12/20, it says you can order and receive by Christmas. That's not possible! Regardless of how much you spend on expedited shipping, eBags takes 2 days to "process" your order!