I ordered a backpack for my new laptop… I ordered a backpack for my new laptop on December 23rd and supposed to be delivered on December 28th.... here it is January 4th and I have yet to receive my item. I emailed customer support and still no response ebags definitely scammed me. They're pure trash on all levels. Now I know why and understand lesson learned. Plus this fake tracking 1Z404F3V0303419842 claims to be shipped and UPS has it still no results.

Before you order from them you need to… Before you order from them you need to be aware that in case of a return they charge a $7.95 restocking fee PER ITEM. Even if you only used one shipping label to return multiple items, your refund will still be the order total minus the $7.95 multiplied by number of items are returning. I mean, of all the stores I regularly order from, this is actually by far the worst return policy. I don't think I'll buy anything from eBags anymore.

Terrible experience Terrible experience. Luggage (carryon) tore the first use AND I discovered the price dropped when I returned, just outside their price match window. They turfed me to the manufacturer for warranty who wants me to pay shipping for a replacement and ebags won’t honor their price reduction and their online rep hung up on me. Terrible customer service. I will never shop with them again.

Not the same company! Buyer Beware! Like many other comments, I've traveled the world with eBags for many years. Gave raving reviews and recommended countless times. NO MORE. Have a 25" spinner bought just before Covid; been on plane trip since and the handle will not retract correctly to fit into plane overhead. Customer service used to be the best, now there's not even a phone number available on the website. Contact Us form for warranty claims never got a response. Found an old customer service number in a previous order confirmation, but no answer (got hung up on twice after 20 min hold). Too bad. Used to be a fabulous company. Buy beware.

FAKE DISCOUNTS and "free" SHIPPING WITH… FAKE DISCOUNTS and "free" SHIPPING WITH 87 MILLION EXEMPTIONS! Everything over $49 is "free shipping' except whatever you are buying. And even "free shipping" given before checkout DISAPPEARS and is assessed as an extra fee at checkout time. NICE SOFTWARE, GUYS! You want to swindle us? We will buy elsewhere.