Streamily has a customer service in… Streamily has a customer service in name only. They never respond to your requests. I mentioned that the talent did not receive my print to be signed live and have not heard from Streamily at all. Terrible company.

Streamily won't ship to some countries that are available on the web site Before placing an order I specifically looked up if product can be shipped to my location and it was there. So I placed it and all was well for streamily as far as it concerned billing me. There was no communication during two months till my order was fulfilled, but when it was time to ship it instead I was contatced by support and asked to come up with a new shipment address in another country(as if it's a trivial thing) since they won't ship to the address I left during the order creation. Because of that I had to bother a colleague and waste their time asking to receive shipment in my stead and then spend extra money so they could resend it to me directly. I can only wonder what would have happend if I couldn't find another address to ship to. The order itself arrived after all, but I can't attest to it's quality/integrity because I obviously didn't see it. It's been more than a month since my exchange with support and me suggesting to remove countries they are unwilling to ship to from the list so it won't be falsly advertised, but they are still present there. Make of it what you will.

Terrible customer service and crazy fees I made 3 purchases over the last 2 months and the service fee went from $7.64 on an order 1 month ago and $8.26 for a second order days later for orders from the same person in the UK and then was charged a fee of $23.31 for an order from California. I also bought into the family plan scheme which charged me 9.99 and 18.95 on the same day for the 'service' and one of the services that was supposed to be part of this was free shipping which I was then charged for that too. The customer service person who replied never helped me and made me want to never do business with them ever again.

Martin Henderson Didn't Have My Poster to Sign Live on Instagram To Whom it May Concern: Martin Henderson and Alexandra Breckenridge did a live signing on Instagram on 3/3/24. Martin didn't have certain posters so he couldn't sign my poster live. I wrote to you, Streamily, and you emailed me right away and it said that the celebrity will work with their Talent Rep with Streamily to resolve the issue. I know it is not your responsibility, but by any chance can you tell me if or when Martin has/will talk to the talent rep. about this? Can you also let his talent rep. to talk to him about us fans getting a partial reimbursement for the poster because part of the price was for him to sign it live when he was signing the posters. Thank you very much in advance for your help? Sincerely, Abby Shwide

Never has a issue Don’t get those who complain about this company, I’ve used it a few times and always received my signed prints from actors. Just make sure you use the livestream signing ones since then you know the actors have signed your print. Autographs takes about a few weeks to month to arrive but always has tracking.