The quality of the trainer is really… The quality of the trainer is really outstanding! I was looking for a piece of equipment that would work for me, and their trainers have met my needs perfectly. The stability and comfort of the equipment makes it easy for me to workout at home and has helped me improve my flexibility. Their sales team was very patient and answered my questions in a timely manner, top notch service!

The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.

The Vinyl on 2 pieces is severely… The vinyl on 2 pieces is severely dented and therefore compromised due to the way their packers arranged the pieces in the crate. I want these pieces replaced as I do not feel I should have to duct tape a brand new $2500 reformer. Also my reformer with TOWER (very dangerous if not installed correctly) came with no instructions for assembly or use AND the company will not respond to my texts and emails. Honestly as far as they are concerned, I have had the product for a week, and I haven't assemble it. VERY unhappy with the lack of customer service but the Reformer itself is just what I was looking for in this price range. Wish I would hear from them as quickly as when I reached out to buy the machine...same old story I guess.

Great machine Great machine, good price. Bought for my daughter and she's used it every day since and improving already.

Great service Great service. Easy to purchased and track shipping status. Love the V5 reformer.