The customer service is very good. The customer service is very good. They even get back to me when I have questions (really important). This is the second time I've ordered parts (design flaws cause parts to wear out; sorry, that's just a negative). Both times the service people were outstanding representatives of the company. Professional, enthusiastic, and courteous.

I'd love it if Ciga A2 made stronger… I'd love it if Ciga A2 made stronger springs (happy to buy separately, hint), but for the price this reformer is incredible! Super easy to fold up and store, and works great.

Great machine Great machine, good price. Bought for my daughter and she's used it every day since and improving already.

The Vinyl on 2 pieces is severely… The vinyl on 2 pieces is severely dented and therefore compromised due to the way their packers arranged the pieces in the crate. I want these pieces replaced as I do not feel I should have to duct tape a brand new $2500 reformer. Also my reformer with TOWER (very dangerous if not installed correctly) came with no instructions for assembly or use AND the company will not respond to my texts and emails. Honestly as far as they are concerned, I have had the product for a week, and I haven't assemble it. VERY unhappy with the lack of customer service but the Reformer itself is just what I was looking for in this price range. Wish I would hear from them as quickly as when I reached out to buy the machine...same old story I guess.

I ordered on Monday and received it on… I ordered on Monday and received it on Saturday, very fast delivery !!!!!!! It really far exceeded my expectations, I didn't think I could get something so beautiful for such a low price, but it did. I've been working out with it for a week now and I think I'm addicted. It would be nice if you offered installation. It took me a little while to get it installed, but luckily the customer service people were patient and guided me.