I got my Refund with no Hassles! The site that transfers your tickets went down an hour before the game, so I couldn't get my $579 UT vs Alabama tickets, and had to scalp some tickets to get in. I made one phone call Ticket City and they gave me a refund, I was very impressed that they did and was worried that they wouldn't. Ticket City has a loyal customer going forward.

Everything Went Well Everything went really well. I was a little worried on our way there because my phone was having a lot of technical difficulties, for that point it would be nice to be able to print the tickets. I spent about an hour with our cell carrier making sure things were corrected so that I could up the tickets to get into the game.

Good But Need Better Communication Would have been 5-stars except our tickets didn't go into my Ticketmaster account as expected. They landed in my U.S. Open account which woud have been fine if TicketCity would have communicated this. When I contacted them for help in locating the transferred tickets, they were helpful but even their agents didn't know where the tickets were. I spent a lot of time on the phone with Ticketmaster and U.S. Open trying to locate the transferred tickets. Just need better communciation upfront.

Rip Off - Triple Their Own Price RIP OFF - Should be 0 or negative stars Bought tickets to performance through them by mistake as I was unable to get to the venue directly on my phone. It turned out that they changed double the cost of the venue and with their added fees it came to more than triple the cost. They then went out and bought the tickets directly from the venue (either themselves or via another party) at the normal official prices and sent them to us. I was able to go to the venue directly and saw what happened. They had no tickets in advance. We saw the same seats as being available earlier and then sold. I contacted Ticketcity but no refund as they said the tickets had already been purchased. This is how they do business and I was their mark. I will make sure NEVER to use them again.

FABULOUS Other ticket brokers may THINK they are the best, but I have done my research and TicketCity beats them all——hands down!! From the parking to the venue to the exclusive restaurants, no other site or ticket agency has what TicketCity offers. They are my go-to folks, year after year after year.