Lying and Scamming Had tickets for a show and then COVID happened. Wasn't able to attend the reschedule in April 2021. Was explicitly told to tear tickets, reply with confirmation code in the subject by XXX date. Replied a week earlier and have been trying to get a refund since...despite this whole documented back and forth, they continue to say I can't get a refund. At this point I'm simply following up monthly to remind them they are lying to customers.

Scam artists Cancelled a show, and sent e-mail saying to request a refund. Then denied refund saying it was not requested in time, even though timestamped e-mail clearly shows within their window of request. Had to dispute charge with financial institution to get my money back. Go literally anywhere else to get your tickets, these guys are scam artists.

Worst customer service I purchased tickets through TicketWeb but was never sent the tickets. I called but received no answer so ended up emailing back and forth several times. They say that they have no record of the purchase so I sent them a screenshot of my credit card statement. Then they said all sales are final. So they said there’s no record of a sale, yet they charged my card, never sent me the tickets, and will not refund my money. Horrible customer service. There’s no option for zero stars otherwise that’s what I would give them. Scam artist company.

This is totally unacceptable the way… This is totally unacceptable the way this website takes advantage of people. A $30 ticket ends up costing you $125.00 and the sad part is it is General admission. I would not recommend this website for purchasing anything. You can simply go to the Improv or the actual place of business website. Yes, I got hackled but never again and just want others to avoid getting taken advantage of also. Lesson Learn please.

Total SCAM Went to an event to find my will call tix was non-existent. Yup - total scam. How do these things continue to happen? I'm so hating the way our world has forced us to use this way of getting things done then it turns on us. This is a perfect example. The place acted like it was no big deal too - happens alot because of people that use their talents to do such things - such a shame.