I made a mistake when ordering the… I made a mistake when ordering the wrong dlc buying one I already had. Less than 15 minutes after contacting support I have been given the credit back on my games planet wallet so I could by the correct dlc!

Hands down one of the greatest customer… Hands down one of the greatest customer experience I’ve ever had, even though I wasn’t even their customer per se. Rafal, who was trying to help me resolve my voucher problem was such a great sport: replying to my emails super-fast and with new ideas each time. I’ve felt genuinely cared for! Thanks again gamesplanet!

Amazing customer service I got a voucher to get a free game from this site which I was pleased about because I've used the store before and had a good experience. Twice I've emailed with questions and both times emails were responded to the same evening. Since this didn't involve me giving them money directly I'm honestly impressed by the service I received. I hope these sort of promotions get them decent money from the brands/companies involved.

First time experience was phenomenal Got a great deal on a AAA game (seriously, 71% off? That's better than most Steam sales nowadays) and when I encountered a hiccup with PayPal, Chris in customer service went out of his way to get it resolved. I'll definitely be buying from Gamesplanet again, I can't believe I hadn't earlier.

Rapid and Quality Support I purchased AOW 4 from them and then the game turned out to be an absolute mess of crashing to desktop and kernel crashing. I obviously am not going to play the 1 out of 100 games that somehow manages to crash my kernels. Craig from Gamesplanet was incredibly understanding and offered me a refund on the purchase. It was no hassle, he was personable and not some typical support person giving generic responses. I will absolutely be using them in the future.