Issue with order placement I had an issue with my order and somehow my card was getting charged for multiple orders simultaneously. By the time I emailed customer service a help ticket, they responded back that they were already working on it and explained the issue in depth. By the time i finished reading that one, i got another saying the issue should be resolved and i checked the bank and it was! Couldn't be happier!

Send item to the wrong account. Paid for an item with PayPal to protect myself. My email for the user profile on the website is the same as my SC account. I send the admin a message on discord that my email for PayPal and SC account are different and what account was the correct email to send the item to. They sent the item to the wrong item anyway. Admin staff didn't speak English and clearly didn't care once they had my money. Don't use this website.

The best customer service I've seen Not only did they provide the ship, they also helped me work through a bug for TWO DAYS of constant communication, even when RSI couldn't help me, they were able to find a solution to the problem. If I could give 10 stars, their support team deserves every one of them.

I had a fantastic experience with Star… I had a fantastic experience with Star Hangar! I've ordered from their website twice, and both times, I was thoroughly impressed with their outstanding service. The team at Star Hangar is not only incredibly nice and polite, but they're also highly professional and responsive. They were always there to help and answer any questions I had promptly before my purchases. Their service is truly on point, and I couldn't be happier with the seamless transactions I've had with them. If you're in need of Star Citizen ships, merchandise or collectibles, I wholeheartedly recommend Star Hangar for their exceptional service and great team!

8 total purchases over the past year… 8 total purchases over the past year with various sellers, totaling around $750 USD Trust a grey market as far as you can throw it, but these people have been incredibly fast, fair and transparent/helpful in their customer service discord