Missing part and missing customer service We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

Our experience couldn’t have been… Our experience couldn’t have been better. The sales guy was helpful without being pushy. He pointed us in a better direction and we love our swing set. Installation was a breeze too; installer was punctual, very nice/professional, and had it installed within 3 hours. Thank you!

A few things that could be improved... Overall the sales service and product was great. The sales person was very knowledgeable and easy to work with. However, it's been weeks since the swing-set was installed and we still haven't received the picnic table that's supposed to come with the set (it's supposedly on back order). The installers were very nice but their cigarette butts and wrappers were littered across my lawn, which was upsetting to see.

Bought the Williamsburg PlayPack #4 Bought the Williamsburg PlayPack #4. Was installed 2 weekends after MA shutdown. Could not have asked for anything better for my 2 daughters during this pandemic. Acton, MA Store Manager Richard Fagan has been extraordinary through the whole process. The playground is rock solid and the installer did a fantastic job in under 3 hours! We looked at other less expensive brands/levels but everything kept pointing back to the CP Premium Pine sets. So happy their installers/warehouse was deemed essential. Anyone with kids should have one of these during this crisis. Total lifesaver.

Play set for my grandchildren during COVID lock down Bought a play set for my grandchildren just before COVID lock down started. My grandchildren LOVE it, and it's been a great way for them to play outdoors during lock down. The three year old climbs the climbing wall and the ladder, the one year old is comfortable and happy in the bucket swing and on the slide. To our surprise, they both love the glider and swing on it together.