Placed an order. Placed an order. Changed my mind, and I was able to easily and quickly cancel and get a refund. (I sent a message and received a reply 90 mins later, not sure exactly where their support is based but this was at 1am lol.) I have since re-ordered the Hyperion on 4th January. Timescale given was 12 to 20 days. Due for delivery today (day 13). They use Yodel from customs to your house. Also, I sent another message on 6th Jan, and received a reply within 24 hours, so completely different experience to above review. I signed up as a member and used the "message" tab on their website in the accounts sections, rather than sending an email. (I think Chinese New Year holidays have started which may be having some impact, but they should have made arrangements to still reply in a timely manner in my opinion.) You can check order status in the "orders" tab too. Also, company is moving to a different website (nyxigame,com), but it is exactly the same company as current nyxigaming.com site.

I recommend Nyxi wizard 💯💯 I got my controller yesterday,The one thing I like about the controller is they use hall effects joystick. I am very happy I wish Nintendo could learn from you

Multiple purchases went well I've purchased from Nyxi multiple times now. Despite the fact that the items ship internationally, I've received all my items within the specified time frame for each order. I do enjoy their products. With some of the joycons, I do occasionally have to disconnect and reconnect them to fix glitchiness that sometimes occurs after waking up my system. It's not too frequent, but I should note it. I like the size and feel of their joycons as well, especially the Wizard. I haven't dealt with their customer support for anything, so I can't speak to how that goes. Overall, I feel like they offer some good Nintendo Switch accessories.

Biggest scam Worst communication ever. Bought a GameCube joy con and never received a confirmation. Never got registered to my account either and the company does not answer message though email and you can’t speak with someone. Actually happy to have gone through PayPal to help me with a refund since Nyxi doesn’t care about their customers.

Great controllers Great controllers, very comfortable. Customer service is terrible. I am still missing an item from my order and no response from their service department yet. Update: They made good on the missed item within 2 weeks. Overall Great products!