Best japanese website to order from abroad I ordered many many items from Mandarake and all of them were positive experiences. They are usually quick to respond to a question and are really trying to be as helpful as possible. Also you can find pretty much anything anime, games, music, books related and even though most items are second-hand, the condition is almost the same as if it was a new product.

Good and bad experiences I love Mandarake! It's like shopping in Japan but everything's right in front of you, it's great and I love shopping here. Fast shipping and every item I've received, ordered over a hundred action figures, they're all wrapped with care. However, be wary of the $30USD and $45USD shipping charges. You won't know until you get a confirmation of the sum once the store you ordered from confirms that they have the item in stock. For example, I decided to buy an action figure and it's an absolute steal. All of the sudden, I'm hit with a ton of bricks and surprises me with $45USD shipping, unbelievable! Be cautious and certainly be careful! Cancelling too much will result in a permanent ban of your account and shipping address.

So far all my purchases are very smooth… So far all my purchases are very smooth direct Mandarake Online Shop, just need to wait a bit for checking stock if buy "in-front store" unit, and about shipping Dang Fast !!! just take about 2-3 days using DHL Express, Super Recommended if looking for used products and sometime if u lucky not even open yet :D

My purchasing experience with Madarake… My purchasing experience with Madarake was deeply disappointing. I bought a celluloid during an auction for 50 euros. To my dismay, upon receiving the item, it was in a deplorable condition and emitted a strong vinegar smell. I naturally requested a return, which was granted. However, the shipping costs to send the item back to Japan amounted to 190 euros, nearly four times the item's value. I reached out to Madarake, hoping for some form of commercial gesture or that they would cover the prohibitive return cost, only to be met with utter silence. Despite sending over five emails, I got no response. Furthermore, my delivery through DHL was plagued with delays and issues. With DHL refusing to process my complaint since I wasn't the sender, I once again turned to Madarake, hoping they could step in. Yet again, my attempts to communicate were ignored. While Madarake might offer quality products, their customer service is downright pitiable. If you encounter an issue with a purchase, be prepared to be left in the lurch. Such indifference towards customers is unacceptable, and I can only caution others about the risk of ending up the "big loser" as I did.

I really had high hopes for this place… I really had high hopes for this place they clearly are a legitimate business have 100k items on their eBay store. I ordered 1 single bearbrick estimated value of $50 ish they said it was $10 for the brick $20 in shipping and 2 days later I was charged an additional $30 for “taxes” I order from Japan every day it’s never $60 to ship anything. Maybe $20 .. total rip off. Ps the item only weighs 1oz.