My purchasing experience with Madarake… My purchasing experience with Madarake was deeply disappointing. I bought a celluloid during an auction for 50 euros. To my dismay, upon receiving the item, it was in a deplorable condition and emitted a strong vinegar smell. I naturally requested a return, which was granted. However, the shipping costs to send the item back to Japan amounted to 190 euros, nearly four times the item's value. I reached out to Madarake, hoping for some form of commercial gesture or that they would cover the prohibitive return cost, only to be met with utter silence. Despite sending over five emails, I got no response. Furthermore, my delivery through DHL was plagued with delays and issues. With DHL refusing to process my complaint since I wasn't the sender, I once again turned to Madarake, hoping they could step in. Yet again, my attempts to communicate were ignored. While Madarake might offer quality products, their customer service is downright pitiable. If you encounter an issue with a purchase, be prepared to be left in the lurch. Such indifference towards customers is unacceptable, and I can only caution others about the risk of ending up the "big loser" as I did.

So far all my purchases are very smooth… So far all my purchases are very smooth direct Mandarake Online Shop, just need to wait a bit for checking stock if buy "in-front store" unit, and about shipping Dang Fast !!! just take about 2-3 days using DHL Express, Super Recommended if looking for used products and sometime if u lucky not even open yet :D

I love Mandarake I have ordered 3 times from Mandarake, and I adore this service. I’ve only ordered figma figures and the shipping cost is very reasonable (around 1000yen) which is so good for how quickly they arrive, which is plus or minus 4 days. I imagine that purchasing anything larger would up the prices, I have never found cheaper prices on rare action figures and i will continue to use this service.

This is my go-to store for cheap… This is my go-to store for cheap preowned figurines. Orders get shipped fast, they are perfectly well packaged. Some people get confused with different stores, yes not all the stuff comes from one place so check before ordering for less shipping.

Astronomical shipping fees They have very good prices with their items. But they over-inflate shipping fees to very shocking extents that it defeats the purpose of getting any good deals from them in the first place. Would've given 0 rating if I could, for trying to milk you for that big extra lump of money at the shipping.