Pre-Downloaded games do not work I actually had backup copies of my games downloaded prior to the transition. None of them would activate using the serial numbers supplied in the purchase history. After 3 attempts at getting help from their "customer service", they said I needed to wait until the games where in the gamefly client. What? I thought that they wanted us to download any games that might not make it over? They won't even supply the manual activation codes. Terrible service.

Pre-ordered Pillars of Eternity II from… Pre-ordered Pillars of Eternity II from them two weeks before release date. 12 hours after the game has come out, still no key. Requesting support only give you an auto-reply with a generic message. I'm wondering if this is even a legit website.

No problems at all Have purchesed several titles through D2D.No billing issues and everything that I should have gotten,I did.Web-support,when it was needed was realitively fast and correct. (the one issue I had was due to a demo version conflicting with the d2d version) Pricing is per the norm.A greater variety of seasonal sales than steam,and sometimes gets things quicker than steam.

Avoid like the plague, or throw your money down a bottomless pit... Same as all the rest, tried to regain access to my games, but it seems the company is now on autopilot with no real people responding to emails or maintaining the site, avoid like the plague... Also, their sales suck nowadays anyways, last time I made a good purchase on an on-sale item was 2010...

No problems on download and activation I have only used direct2drive once, but have had no problems. Downloaded the game just fine and both the preordercode and the actualy gamecode worked fine. I have not needed any contact with customersupport so cannot comment on that.