Anyone unhappy with treatment (or lack … Anyone unhappy with treatment (or lack there of) by Direct2Drive should email me at RealD2DCustomer @ gmail.com and we can see about a possible class action lawsuit if they don't want to opt for coming to some kind of resolution. I would much prefer to get either working CD Keys for all my games or reimburse me so I can purchase them elsewhere. But it seems to me that the company has basically abandoned it's site and customers since roughly sometime in Aug of this yr (2017)?

Pre-ordered Pillars of Eternity II from… Pre-ordered Pillars of Eternity II from them two weeks before release date. 12 hours after the game has come out, still no key. Requesting support only give you an auto-reply with a generic message. I'm wondering if this is even a legit website.

Poor Customer Service I purchased several games from D2D, and now that Gamefly took over (over 6 weeks ago) almost none of my PC games are available for download. GS took over Impulse, and my games were available right away. I have contacted support at Gamefly several times, with no result except a promised a 20% discount, but that won't cut it if they cannot deliver what I already paid for. It seems that Gamefly bit off much more than they can chew, I would steer clear until they unsnarl the mess that they are in.

I think it's a fantastic service. I've used D2D for 3 years now, and have never been dissappointed with the speed of downloads, considering you're downloading an entire game, and the selection's great. I've only had one hangup when trying to redownload a game, but the problem was solved by their customer service within 24 hours. Since first trying it, the only other place I've purchased games from was Steam, and only then for games that I can't get through any place but Valve, or when games are on sale. Speaking of which, I think that's about the only thing I can say that D2D isn't good at, discounts on games that aren't old.

Repeat customer, Few if any problems. If network based DRM bugs ya, this may not be for you. After the initial autoresponder to a support ticket request, my license issue was resolved.. Had a D/L link error once, it was auto resolved within a few minutes. D/L speeds seem fine.. I have a 18Mbps connection. Have yet to find a game that does not work (out of around 20 purchases), running windows 7 x64. 98% smooth installations and configurations.