Steam is PC Gaming Amazing service. Pretty much the de facto PC gaming marketplace. Nearly limitless selection of games, great sales and amazing customer service. 99.99% of my time and money spent on gaming are through Steam and I couldn't be happier.

Steam support is trash how are you… Steam support is trash how are you supposed to get help logging in when you have to log in to get help this is the stupidest thing I have ever seen steam please create a better customer service experience for users. Very disappointed

Refund policy is awful I hate that they do not allow refunds for games that are played more than 2 hours. What if tutorial chapters and/or time to become familiar with the game takes 2 hours or more? What if no bugs and issues are found during first 2 hours? Never buy any game from steam unless you are absolutely CERTAIN that you will like it. Free games are different story.

Really poor service they take 24 hours… Really poor service they take 24 hours to reply and want a screenshot of my PayPal transaction from 10 years ago…. Which PayPal doesn’t go that far back! Provided bank details, email address, postal address screenshots of my account with no joy. Really really bad for such a ‘big company’

One of the single worst companies on… One of the single worst companies on the planet. Absolute garbage customer service. ZERO help with any games. IMPOSSIBLE to get refunds. This company should be shut down.