Extremely poor service. Same as alot of other reviews honestly. Preorder doesn't ship on time, and can't be cancelled. I write customer support who takes ages to answer, only to get told they can't cancel it due to their system setup, and no other options given. I won't be shopping from them again. First and last time.

Unreliable and very poor customer service Ordered twice from them now with items showing as being in stock on the GW website only to be told 2 weeks later after taking and holding my money that orders not able to be fulfilled and as such cancelled and refunded. No gesture of goodwill offered despite complaining to customer services. Will buy elsewhere in future. Awful organisation.

My experience with Games Workshop has… My experience with Games Workshop has been disappointing. Their products are overpriced for the quality, and their customer service is lacking, with long wait times and unhelpful staff. Overall, I wouldn't recommend Games Workshop based on my experiences.

Complete joke Complete joke, pre-ordered old world and its now over a week since release and I still haven't even had a dispatch email. Support when they bother to reply is useless and can't tell you anything. Wont be ordering direct again that's for sure.

Website GWs website is a total wreck, before when they had the old website was really GOOD and easy to navigate! I was on their website maybe 1-2 times every day and now almost never. I tried now again to see after 3 months ago I last visited it, and its still crap. Just as they say here in Sweden, '' gör om och gör rätt'' which means - do again do right. And I never order from their website, last I did it, the UPS didnt even noticed that the package was delivered. So I had to call to the GWs customer service, just terrible. And their price over their models... come on who are you trying to hustle? Nope wont buy from them too, because they dont deserve it. They will see soon when more and more customers will stop buy their stuff it will hurt them badly.