GW lost it's soul GW is a publicly traded company and cares little for the customer experience. Their website is a crapshoot with a queue system that doesn't keep your place and WILL increase your time spent in the queue ensuring you cannot pre-order any limited edition items. They hardly ever have any stock in, with new systems/models being out of stock for weeks/months after release (check out Legions Imperialis). I honestly don't recognise this company anymore. It's only concern now is profits, CEO wage increases and paying shareholders.

North America Customer Service is Bad. Tried to let North America Customer Service know the parts in the Wintermaw box were broken. Since I purchased the box from Amazon the customer service from GW refered me to work with Amazon. After the Amazon Seller tried to send me parts they opened several boxes with broken parts just liked mine. I tried to bring this to the attention of GW and was told I need to take it up with the third party. If you are like me you like the games but the Customer Service is really bad, there are other games that are fun and have good customer service that are fun to play.

Extremely poor service. Same as alot of other reviews honestly. Preorder doesn't ship on time, and can't be cancelled. I write customer support who takes ages to answer, only to get told they can't cancel it due to their system setup, and no other options given. I won't be shopping from them again. First and last time.

Gw have gone down hill over past couple… Gw have gone down hill over past couple of years and now we have a poor website and staff in stores that don't like you going in there on weekdays to do hobby stuff. Their customer service never answer emails properlyand dodge questions like a politician. They seem to care more about supporting the scalpers market than genuine customers and hobbiests. Can't buy stuff as alot of it is limited run. The company has gone down hill in every way possible.

Take your money, then take their time Ordered £200 Products in stock from GW site whilst in my local store. Paid immediately , got a confirmation of six day delivery to the store, now on day fifteen, contacted GW, my products are on a picking list, but havent been picked or dispatched as yet. So essentially someone has taken over two weeks to print out my order. Unacceptable and dismal service. Yet again .No idea when this stuff is going to arrive. Terrible communication, even worse supply systems. No faith in this company at all. Its a shame because the stores themselves are worth supporting. GW take the money, then take their time.