Another hobby ruined Never thought GW would bend over for the woke crowd, but here we are. Another great hobby being ruined by people who don't even care. They only do it to spite people having fun and not subscribing to their idea of "inclusion", which in reality is exclusion of everything they don't deem right. There are loads of females in 40k, and 90% of them are badass, cool and worth rooting for. While 90% of the male characters are at least morally grey, and mostly arrogant and outright idiotic. Where is the "representation" missing??? I will probably never buy anything from them again, even though i used to love their universes. Such a shame.

Website GWs website is a total wreck, before when they had the old website was really GOOD and easy to navigate! I was on their website maybe 1-2 times every day and now almost never. I tried now again to see after 3 months ago I last visited it, and its still crap. Just as they say here in Sweden, '' gör om och gör rätt'' which means - do again do right. And I never order from their website, last I did it, the UPS didnt even noticed that the package was delivered. So I had to call to the GWs customer service, just terrible. And their price over their models... come on who are you trying to hustle? Nope wont buy from them too, because they dont deserve it. They will see soon when more and more customers will stop buy their stuff it will hurt them badly.

Pre-orders Delayed Pre-orders for The Old World with two weeks prior notice on store collection "were delayed" and won't be available for a week. You pay more on the official on the assumption they will honour their own release dates. Why would you ever buy from the official site if it's as delayed as they force on their independent stockists?

They consider their tools 'perishables' I purchased a set of the wildly overpriced clippers from games workshop trusting that for the $50 price tag, I would be getting a top quality product. I did not. The internal spring no longer functions and I'm left with a tool that is effectively useless. I contacted customer service, which tool nearly 3 weeks due to the phone going to a recording stating it was outside their normal business hours when it was directly in the middle of them. This happened day after day. I was relieved to finally reach a customer service representative. While he was nice enough, he informed me that Games Workshop consider their tools 'perishables' and would not provide any support or replacement. His recommendation was for me to disassemble them and fix them myself. For a $50 purchase, a casual hobbyist should expect far more than the ability to clip models from a few sprues before they die.

Unreliable and very poor customer service Ordered twice from them now with items showing as being in stock on the GW website only to be told 2 weeks later after taking and holding my money that orders not able to be fulfilled and as such cancelled and refunded. No gesture of goodwill offered despite complaining to customer services. Will buy elsewhere in future. Awful organisation.