Very disappointed Very disappointed in the whole process. First you sent the wrong item. Then told me the right item would arrive in two days and when I called it hadn't even been sent yet. Then they told me I would not be able to get it by Christmas and the only thing that they could do is refund my money. I will probably never use your company again and never recommend you company to anyone.

Cannot recommend Cannot recommend. Based on the dollars I spent, shipping was supposed to be free. I was charged almost $18.00. Will never do business with again.

I live 4 miles from the Scientific … I live 4 miles from the Scientific warehouse in North Tonawanda,N.Y. and I've been waiting a week for a poster which has yet to arrive. I could have driven there and picked it up in 15 minutes but, there policies don't allow drive in pick up. You have to get on a waiting list and then they will call you the next day to pick it up. I work nights so I didn't want to be awakened by a phone call ( you never know if its an emergency ) to let me know when my order is available for pick up. In short, they're system stinks. I bought an item several years ago and I was allowed a drive in pick-up. I guess that's progress. Gary Flagg Amherst,N.Y.

Never Recieved No Data never again

I ordered a $12.95 item online I ordered a $12.95 item online. I understood that they would add to their usual shipping charge in order to ship to Alaska. However, when the item arrived I saw that they had paid $2.67 for shipping, after charging me $16.75, in other words, 500% over their actual cost. I contacted customer service to point this out and request an explanation, and possibly a refund for part of the shipping charge. I explained that USPS rates to Alaska are comparable to rates to Seattle, for instance, and asked what the item would have cost to ship to Seattle. Their response, "I'm very sorry you are upset . We do charge extra to ship to Alaska. Thank you Linda N" This felt disrespectful of the time I took to let them know that their policy felt unfair and unjustified. I would have been open to any reasonable explanation. I will not be ordering from them again. Alaskans get tired of this kind of exploitation.