Their return policy is to charge a 20%… Their return policy is to charge a 20% restocking fee for items like their Icee Machine. The product is horrible and tedious to use. It takes you hours to make an icee and the instructions are in 3 different places and tell you 3 different methods. They also make you pay shipping to send items back so if it's a larger item I wouldn't bother buying it. Customer service is two thumbs down!

This is a very poor company to buy from... So, I purchased an item that was reviewed by Matt Granit...I bought it for my daughters birthday present and so she could use it for her classes. Scientific said it was shipped, we did not receive it...and they couldn't prove delivery. Rather than take care of the issue Scientific screwed around, I had to put the purchase in dispurpte and find another simular item. They don't make it easy to buy from, they don't make it easy to work with...in short they don't care about the Customer.

Received damaged box with item missing. Ordered on 1/30/17. Received on 2/4/17. Box was damaged and item #3153162 was missing but other 2 items were still in box. I called right away, sent pictures of the box and was told another would be sent right away. Never received it.

Very disappointed Very disappointed in the whole process. First you sent the wrong item. Then told me the right item would arrive in two days and when I called it hadn't even been sent yet. Then they told me I would not be able to get it by Christmas and the only thing that they could do is refund my money. I will probably never use your company again and never recommend you company to anyone.

Shipping is terrible Shipping is terrible! they use Fed X that is usually always horrible with timely deliveries.