It took a month. While the items are great, the shipping was a disaster. I ordered on Dec 6 and received an email saying that it had shipped on Dec. 6. I received the item today--Jan 3. It came too late for my son's birthday AND Christmas.

I ordered a $12.95 item online I ordered a $12.95 item online. I understood that they would add to their usual shipping charge in order to ship to Alaska. However, when the item arrived I saw that they had paid $2.67 for shipping, after charging me $16.75, in other words, 500% over their actual cost. I contacted customer service to point this out and request an explanation, and possibly a refund for part of the shipping charge. I explained that USPS rates to Alaska are comparable to rates to Seattle, for instance, and asked what the item would have cost to ship to Seattle. Their response, "I'm very sorry you are upset . We do charge extra to ship to Alaska. Thank you Linda N" This felt disrespectful of the time I took to let them know that their policy felt unfair and unjustified. I would have been open to any reasonable explanation. I will not be ordering from them again. Alaskans get tired of this kind of exploitation.

I have had great experiences in the … I have had great experiences in the past, but the (expensive) toy this year was garbage. It is a 3 foot robot to assemble. It collapses under its own weight when built. It was WAY to easy for the age group listed. Total disappointment. We already recycled the plastic.

Never Recieved No Data never again

Sent Broken Toy, Return Policy is Cryptic (but TBD) I ordered a DIY game console for my son when it arrived we found out you need a specific toolkit to put it together, but Scientifics Direct doesn't sell it. So we ordered it on Amazon. Then, after 6 hours of putting the toy together, my son went to turn it on and... nothing. It doesn't work. Now it looks like you can't return opened packages? But what if they're defective? The item itself is sold out now, so it might be a moot point, but I hope we can get our money back! I've got a very sad 12-year-old boy right now, and Mama, too, after spending $140 on a toy that doesn't work. :(