Never Recieved No Data never again

I have had great experiences in the … I have had great experiences in the past, but the (expensive) toy this year was garbage. It is a 3 foot robot to assemble. It collapses under its own weight when built. It was WAY to easy for the age group listed. Total disappointment. We already recycled the plastic.

The axle jumped over the glass holder … The axle jumped over the glass holder because it was to loose for the axle to spin. I had to use a small piece of wood as a wedge to hold the glass to the appropriate distance . Also the axle balance is very poor, I don´t think it´s balanced at all. I wouldn´t recommend it.

Very disappointed Very disappointed in the whole process. First you sent the wrong item. Then told me the right item would arrive in two days and when I called it hadn't even been sent yet. Then they told me I would not be able to get it by Christmas and the only thing that they could do is refund my money. I will probably never use your company again and never recommend you company to anyone.

Off hour customer service is abysmal I called the customer service (800 818 4955) listed on my email invoice at 4:30pm PDT. The individual that answered the phone had me repeat my name three times and give him the order number twice. I asked to do a return and the first thing he said "Is the order more then 30 days old". I said no and wouldn't the order number give you the details. He didnt answer and said that I asked if he could put me on hold. When I asked him why I had to go on hold to do a return he told me not to shout in his ear. I hung up. I called the same number at 2:00pm PDT and representative was able to process my return. Totally different experience during East Coast working hours