No refund for not downloadable game. My refund request was not accepted on the grounds that the game was downloaded; but the game is a PS5 game. I don't even have a PS5. Even I realized that I bought the wrong version of the game when there was no download option. Sony's response is that the game has been downloaded/started to be downloaded, so no refunds can be made. I wonder where it downloaded? Even though I forwarded it twice, I received the same answer; The policy is ridiculous from the beginning anyway... You can see very easily games played for how long, how many MB was downloaded etc. It is not possible to download the game when i dont have ps5 and there is no active download button.. I mean, we say Sony is a big company, but they are worse than the oriental cunning. I'm sure I wouldn't have this problem even in a company that doesn't understand corporate governance at all. I want a refund for the game, which I bought the wrong version and couldn't download. Or you should just erase/abolish refund policy... I have never experienced such a stupid situation with any company.

Absolute joke of a customer service Absolute joke of a customer service. Won't ever buy anything from you or support you rip off shop. 1 star, it said by itself, shame there is no 0 stars you deserve, no respect for gamers at all!

Poor moderation PlayStation's enforcement of it's terms of service in chats is not fit for purpose. They do not act unless specific trigger phrases are said and more often then not they act against victims retaliating rather than persecutors. It genuinely feels unsafe to be a woman and have DMs active on playstation network because they do nothing about the vile things that get sent to you but if you tell the persecutor to get a life or to f off then you'll be slapped with a week suspension. In future explicit messages will be reported to the police instead and PSN can deal with it on there end. I'm tired of being sent people's shrivelled chopped up sausages and unhinged monologues.

Duck playstation support! Duck playstation support!! three hours sitting in queus to be kept be kicked by a live agent three times, the first time was because i wasn't in the correct queue and then the other two times with no explanation. The Most irritating experience, would not recommend having a problem. There shouldn't be regional support. If people have an issue they should be able to get support if its available not wait until their region provides support. being in the Eu my "Support office" hours don't do weekends but the us and aus offices are but i can't get support ridiculous

Remote broke within a year which they… Remote broke within a year which they confirmed was under warranty and broken. They made me pay for shipping to send it to fix or replace - got an email they received it and within an hour it was being sent back fixed?! Nope they just sent back the same unfixed remote!! Poor kid waited weeks - never dealt with such shadiness.