Many happy years with Sony since 2007 Many happy years with Sony since 2007 – those were the days! Now, it all feels a bit like a right rip-off. Here's the rub: you need a subscription just to play online, and all these so-called "free" games in your subscription are just trials. That means if PlayStation yanks a game from their library, even if it's installed on your console or external hard drive, they can block you from playing it altogether – even if you've forked out for in-game purchases. By their reckoning, all the games you access with a subscription are simply trials because you only have them as long as they're on the service (limited time). There's no point in adding anything to your library as you'll likely lose access to most of them eventually. You'll just see a padlock symbol because PlayStation decided to bin the game off their subscription. It doesn't matter if you're halfway through or splashed out on in-game stuff; this all feels like a ploy to pressure folks into buying the games again. This is a far cry from other gaming companies that prioritise you owning the games. They let you keep playing installed games even after they're removed from the store or subscription service, like with Game Pass. Unfortunately, I learnt this the hard way. After years of loyalty and paying what feels like extortionate prices for tech and games, I feel utterly mugged off and frankly, scammed.

Poor moderation PlayStation's enforcement of it's terms of service in chats is not fit for purpose. They do not act unless specific trigger phrases are said and more often then not they act against victims retaliating rather than persecutors. It genuinely feels unsafe to be a woman and have DMs active on playstation network because they do nothing about the vile things that get sent to you but if you tell the persecutor to get a life or to f off then you'll be slapped with a week suspension. In future explicit messages will be reported to the police instead and PSN can deal with it on there end. I'm tired of being sent people's shrivelled chopped up sausages and unhinged monologues.

Absolutely Terrible Customer Support Processes I was told my issue would be escalated, turns out escalated is just the same email sent over 5 days later that you can't even reply to. Absolutely terrible customer support!

No refunds on downloaded digital purchases - wha? I recently bought and downloaded Helldivers 2 to my digital-media only PS5. Played it for an hour, hated it, tried to get a refund. Apparently, you can't get a refunds because it was downloaded which means 49.99 plus tax down the drain. Horrible policy and really unimpressed with Sony here. Greedy.

Very unsatisfying costumer service Very unsatisfying costumer service. Not helpful at all. I can’t unlock my account.