Remote broke within a year which they… Remote broke within a year which they confirmed was under warranty and broken. They made me pay for shipping to send it to fix or replace - got an email they received it and within an hour it was being sent back fixed?! Nope they just sent back the same unfixed remote!! Poor kid waited weeks - never dealt with such shadiness.

The worst customer service The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint

Purchased faulty unfinished game Purchased faulty unfinished game. With less than an hour of playtime was denied refund even after demanding supervisor or manager. Was also told if I filed cc dispute they would ban my account immediately. This is obscene, they sell broken products and retaliate when customers demand appropriate refunds!

Absolute Con - Avoid at all costs I logged on to Playstation store to check price of digital version of MW3. It was more expensive than anywhere else so tried to exit and return to game. Pressed wrong button and accidentally purchased. 2am but i contacted them immediately to cancel but they were closed and said open Monday. Contacted Monday and they said it has been downloaded so couldnt be refunded. IT HADN'T!! I went to game to check this and it said i couldnt play as content wasnt downloaded. Asked them to escalate and 3 weeks later got generic email saying couldn't refund as it had been downloaded and complaint was over 14 days. Total con - avoid buying digital through store at all costs. (NB I've now downloaded anyway seeing as i had no choice but feel totally ripped off as i wouldnt have paid £70 when it is £50 elsewhere

Piece of junk. Years ago I had a PlayStation and it was brilliant. So, years later, yesterday I bought a new PlayStation 5 and the Grand Turismo 7 game. Obviously I was expecting a great game console and game. However both are total crap. On my old PlayStation, plug in, pop in a game and off you go. Not this piece of s**t. Spend ages ie all afternoon setting it up before it can even be used. Needs to log onto internet then email address and date of birth FFS. Then, finally put in the game disc and after over 24 hours it still has not loaded. Checked the internet and one user suggested logging off the internet and then reload the disc. Well, hours later, still not uploaded. Am off back to the shop to try and get a refund for the piece of absolute junk. Don’t buy, it truly deserves to be flushed.