Products arrived on time and well… Products arrived on time and well packaged with really food frames - no hunting around IKEA for frames

I had placed a very complex order where… I had placed a very complex order where I ordered a product from the US and had it shipped directly to my place in Paris. The timing was also crucial as I was flying in from Shanghai and was going to stay in Paris for only 48 hours. Everything arrived in perfect condition upon my arrival in Paris. All thnaks to Lauren Colonna, gallery manager in NYC. Thank you!!

Loved the picture but will not order… Loved the picture but will not order online in future. There was no follow up and it was very fortunate that I was at home the day it was delivered as I was given an expected delivery date for the 11th but it arrived on the 9th. I called the gallery but they couldn’t give me any information as I had ordered online. Previously I had ordered through the gallery and I had excellent customer service. Will advise not to order directly online.

Fell in love with "Palm Springs" Fell in love with "Palm Springs" on the spot at Lumas in South Beach. Shayni - the warm, welcoming sales associate - was helpful, offering detailed explanations to all questions. A concern was shipping and managing multiple moving parts: My husband and I have homes in Florida and Washington, DC. The art, "Palm Springs," is for our Florida home, and we had a defined (and small) window of opportunity to receive it. Shayni worked closely with us, the design studio in Germany and the shipping company to meet our needs. Our beautiful, oversized artwork was well-crated, shipped from Germany and received in perfect condition at our Florida home within the required timeframe. Professional installers have completed installation, and we are very happy with our art and our customer service experience with Lumas. Thank you Shayni!

Love my new artwork I visited the gallery months before my purchase and called back to order my picture. entire process from purchasing, shipment and delivery was fantastic. The picture I bought, Italian Wedding, was better than I remembered it in the store. Absolutely stunning piece of art.