Bad customer service Mixed experience. Happy with NY shop and the 3 prints I bought there but delivery and customer service from Germany has been poor. So far only 2 prints have arrived and no eta on remaining print. No apologies or explanation offered. Would like to buy more prints but don't want to reward bad customer service.

Amazing experience Very friendly lady working there. Loved that there were smaller more affordable pieces. Loved the brightness and openness of the space. Loved the different variety of art. There were so many interesting pieces that stood out. Also love the name of the place. lumas. It was also my first time ever buying artwork from a museum.

I brought the Bowie picture 100x100cm I brought the Bowie picture 100x100cm , the sales person was a lovely helpful young lady called cat , she helped me pick the size and packed it up very well for m to collect a few days later , the store is fantastic x

Beautiful art piece and excellent customer service Aizen was very patient and helpful as we are choosing our first art piece. She showed us the different sizes and suggested the best one for our living room. We love the Isabelle Menin artwork that we purchased and it made our living room more welcoming and vibrant. Thank you Aizen and looking forward to buying more pieces from Lumas.

Fell in love with "Palm Springs" Fell in love with "Palm Springs" on the spot at Lumas in South Beach. Shayni - the warm, welcoming sales associate - was helpful, offering detailed explanations to all questions. A concern was shipping and managing multiple moving parts: My husband and I have homes in Florida and Washington, DC. The art, "Palm Springs," is for our Florida home, and we had a defined (and small) window of opportunity to receive it. Shayni worked closely with us, the design studio in Germany and the shipping company to meet our needs. Our beautiful, oversized artwork was well-crated, shipped from Germany and received in perfect condition at our Florida home within the required timeframe. Professional installers have completed installation, and we are very happy with our art and our customer service experience with Lumas. Thank you Shayni!