Be very careful I visited the Nivå branch today, in order to get an item valued. She starts, sensibly enough, by looking up the retail price for the item, as it is still being sold. She tells me “it sells for kr300 new”. That sounds wrong, so I leave. In the car I Google the item myself, and it sell new for kr3.000, 10x the figure she mentioned. I re-entered the office, in order to request that she check again. She wanted me to look at her screen, which seemed pointless. Then, one of her colleagues says she agrees with me. The price-as-new is kr3.000 online. I was astonished at the unprofessionalism and left promising never to buy or sell anything there again. People, be very careful if you rely on their valuations. It seemed amateurish, as I was able do a better job myself. Sad.

Never Refunded My Return Payment I purchased an item from Lauritz which was defective. They accepted my return at the end of April. Here we are going into July and I have still not received the 4300 DKK from my return. They claim that they have extended their payments to people who have SOLD items - not returns. So I can't begin to understand why they haven't refunded me yet. I have emailed them many times, and was met with a response as vague and short as "We hope to send you your money." Do not sell or purchase from this company as it wouldn't be surprising if they went bankrupt soon. An absolute scam.

Two months of waiting for a refund After two months of waiting for a refund, because I gave up on the object that was damaged, I received an answer that the payment of money to customers was "temporarily frozen",... whatever that means. Such an attitude towards customers will only create additional mistrust and slow down or completely stop auction sales. Either someone advises them very badly, or they have calculated the amortization of their fall. Whatever, it's sad. One star for this occasion.

This can't be a serious luxury auction… This can't be a serious luxury auction house. It's the second time, I use it, but I can't believe their lack of profesionalism. Is this run by first year interns? Transport: When you put the bid, they offer that they can transport the goods to a closer warehouse for easier convenience, or to get it delivered straight to your home (at an outrageous price). Winning the bid... well turns out you need to contact the transport company yourself, and you get nothing else than here's a phone number those are the lads we work with. If you go to the warehouse to pick up your good, don't expect your good to be even in a carton box. Nah... its done like a lost and found in a public train station: ''Ah here's your hand-blown glass, that we took an hammer fee of 100kr, and added 25% purchaser fee, but you must be stupid to thing we'll at least have a carton box for it'' Can DBA buy that dumpster on fire, and make it at least more user friendly than a public bathroom?

The second time I sold thru Lauritz - AWFUL! NEVER Again! The second time I sold thru Lauritz. The first time it was a real hassle to receive my money for items sold, the second time it is even worse. I am still waiting many months later. They stopped responding. NEVER again! I will have to make the ombudsman aware of these almost fraudulent practices. Or maybe they are close the bankruptcy??? However, very unethical business practices.