The tool quality is normal but the service is poor. The tool quality is normal. But the customer support and overall service is poor. In the website it's mentioned 30 day money-back guarantee which made me to buy a yearly subscription, yet within 30 days you can't cancel the subscription. Why promise and lie? It's better be open and transparent with the users which will benefit both parties.

Very positively impressed Softwares work like a charm and extremely responsive and kind customer support: thumbs up !

I'm a newbie to ripping I'm a newbie to ripping. Ricky of WinXDVD walked me patiently through the steps of ripping some training DVD's to MP4 format, saving me a lot of the time it would have taken me to read a manual. His advice was expert, fast, succinct and helpful. He could have done no more than to point me at the manual, which is what another ripping software provider did, but stuck with me through a number of questions.

WinXDVD help I was very happy to have contact with support personnel like Ricky Ma. It was great that he responded to my email in less than 24 hours. Just knowing that someone will look into helping me troubleshoot issues gives me confidence in the product and the company. With Ricky's help I was able to try some alternative options to fix my problem.

I had to do a complete computer reset… I had to do a complete computer reset and of course lost certain applications but I wasn't worried because everything was backed up to an external hard drive. When I reloaded my apps. by Digiarty (WinX) the license (which was several years old) wasn't accepted, so I got in touch with their Customer Service. Next day they sent me a new license in place of the old one. These guys stand by their word!