Pop machine disgusting I dislike the pop machines where you can select multi- flavours. The pop is disgusting and often tastes of the previous customers pop choice. At times I let the machine run to try to flush it out, bit it is still gross. Bring back the old individual pour machines

WORST WEB EXPERIENCE The website is one of the worst we’ve ever seen. Process and execution parameters are really disappointing. To book tickets the entire experience is a nightmare. I’m sure I’ll ever try to prebook with cineplex again. So, it’s unlikely I’ll ever attempt to attend a theatre again. It’ll be great when you can buy access to your own home theatre and avoid this website quagmire.

Dreadful website The website is a disaster to navigate. They make it so onerous to purchase tickets and also force multi factor authentication on the user. You need to provide just as much information to watch a movie at Cineplex as you do to board a plane. No doubt these pain points contribute to the stock's historic low valuation.

I am not a tech person I am not a tech person. I am older and sometimes find using online to purchase tickets at various places confusing or have you jumping all around. My experience on line with Cineplex has been excellent. Easy to use vouchers, gift cards, or credit cards. Immediate confirmation of purchases and easy scanning to enter theatre. Well done IT. You have created a good product.

They don't even deserve a 1 ⭐️ rating They don't even deserve a 1 ⭐️ rating. Time of incident: Jan-Feb 2024. I ordered tickets (in Jan) a few days before the movie through the site and or app, can't remember exactly. Tix cost $31. I didn't receive a email or app confirmation. I called the theatre in my city and was told, it happens and that I will get my money returned in a few days. I bought tix at the theatre, so that's another $31. The following week after watching the movie, I call again, this time the person seemed annoyed and told me I should call customer services (contact info on site). My reply 'Why wasn't I told to call them before?' I call customer service, explain the problem, I'm told I'll get my money in 10-15 business days. They also sent me a movie voucher. 15 BUSINESS DAYS PAST NO MONEY. I call customer services again frustrated, I'm told I'll get my money back in a week, they also send me ANOTHER voucher. It's February and I make plans to go see DUNE 2 with friends. While I have two movie vouchers I think I'll get in for free and I'll buy my friends ticket. The night of the movie I pay for my friend and open the voucher, attendant scans it then tells me "There is no money on this voucher sir." I am livid, but contain it while I'm with friends and it's not the attendants fault. I open the SECOND voucher, get it scanned... SAME THING! DOESN'T WORK! I tell the attendant the story, they felt bad while I felt embarrassed and angry. I call customer services again the next day and I don't hold back. I explain that this is not only unfair treatment, but they lied to me by giving not 1 but 2 faulty vouchers. I'm then told I'll get my money in 2 days. They also sent me another voucher (I haven't been back to check if it works). Conclusion; I finally got my money back (within 2 days) after a month, 2 fake vouchers, feeling taken advantage of and angry! A horrible experience.