One of the worst websites I have ever… One of the worst websites I have ever used! It took me the better part of an hour to try and find out the play times for the film I wanted to see. Kept sending me to cinemas hours away. Still don't know for sure when the current film is playing! So we will not go, great way to run (ruin) a business.

They don't even deserve a 1 ⭐️ rating They don't even deserve a 1 ⭐️ rating. Time of incident: Jan-Feb 2024. I ordered tickets (in Jan) a few days before the movie through the site and or app, can't remember exactly. Tix cost $31. I didn't receive a email or app confirmation. I called the theatre in my city and was told, it happens and that I will get my money returned in a few days. I bought tix at the theatre, so that's another $31. The following week after watching the movie, I call again, this time the person seemed annoyed and told me I should call customer services (contact info on site). My reply 'Why wasn't I told to call them before?' I call customer service, explain the problem, I'm told I'll get my money in 10-15 business days. They also sent me a movie voucher. 15 BUSINESS DAYS PAST NO MONEY. I call customer services again frustrated, I'm told I'll get my money back in a week, they also send me ANOTHER voucher. It's February and I make plans to go see DUNE 2 with friends. While I have two movie vouchers I think I'll get in for free and I'll buy my friends ticket. The night of the movie I pay for my friend and open the voucher, attendant scans it then tells me "There is no money on this voucher sir." I am livid, but contain it while I'm with friends and it's not the attendants fault. I open the SECOND voucher, get it scanned... SAME THING! DOESN'T WORK! I tell the attendant the story, they felt bad while I felt embarrassed and angry. I call customer services again the next day and I don't hold back. I explain that this is not only unfair treatment, but they lied to me by giving not 1 but 2 faulty vouchers. I'm then told I'll get my money in 2 days. They also sent me another voucher (I haven't been back to check if it works). Conclusion; I finally got my money back (within 2 days) after a month, 2 fake vouchers, feeling taken advantage of and angry! A horrible experience.

Both the website and app FORCING 2FA… Both the website and app FORCING 2FA without adequate security to safeguard personal data. I want to buy tickets through my app on iPad or my computer, BUT NOOOOO - you demand my phone number now (likely one you can store insecurely or sell on a list to others). Good job Cineplex! You clearly care about people having the option to protect their personal data by DEMANDING more of it or not allowing access to ones own account. Cool man, guess I'll either go cash only or stop going to the theatre again. Where oh where will I get expensive sugar water and popcorn?

Cant navigate and buy movies on the… Cant navigate and buy movies on the website... has a monopoly on movies. Sucks at webdev

The theater was very clean and the… The theater was very clean and the seats were quite comfortable. However the cost of food at the consession stand was disgustingly over priced. For a number 2 combo which was 2 medium popcorn, 2 medium fountain drinks and 2 rather small bag of candy itcost just over $40 with tax. This is disgusting. My husband and I will not likely be back. The only reason we went was because we got a gift card for Christmas. I understand prices go up but thus is not ok.