Zero stars!! Their website, it’s links, booking and payment systems rate just below zero stars! An absolute nightmare where nothing seems to work, you get booted out, impossible to use a credit card, invoice print doesn’t work and on and on …….. Cineplex just don’t care! Granted, once you get inside then facilities and movies are excellent but booking in online is like pulling teeth! You’d think someone in management would get concerned over the constant one star bad ratings, nope, doesn’t worry them!

Dreadful website The website is a disaster to navigate. They make it so onerous to purchase tickets and also force multi factor authentication on the user. You need to provide just as much information to watch a movie at Cineplex as you do to board a plane. No doubt these pain points contribute to the stock's historic low valuation.

Cant navigate and buy movies on the… Cant navigate and buy movies on the website... has a monopoly on movies. Sucks at webdev

Can't purchase tickets online Can't purchase tickets online. Claiming my postal code doesn't match my credit card. Thing is, it is my postal code, and is the one on the card. The only problem I have is with them. W T F? Tried calling customer service to try another way. Other then PayPal, there is no other way. So I'm stuck having to go to the theater and taking my chances with what's left. I don't have, nor want, a PayPal account. Based on my time constraint, I have no choice but to go to this theater. If I wasn't taking someone to see a specific movie my boycott this place. Why can't Landmark Cinemas New Westminster show Silent Night on earlier showing on the weekend. You rock Landmark Cinemas, besides this that is. 🖕Cineplex.

The online website bites I tried to buy a ticket online. I didn't want to create an account but I was unable to purchase without one so I begrudgingly created one. The site then wouldn't let me log on without two step verification, which requires a phone number. I tried to get around that for awhile but eventually caved to that as well. They then charged me a fee for booking online, as though they were doing me the favour of making me jump through all these hoops. Booking online gives them early confirmation of audience turn out, they receive the tender in advance, and it cuts out the employee. If anything, there should be a discount for buying online. And after all that, I can't figure out a way to delete this stupid account I didn't want. I did discover that they signed me up for promotional emails with the account creation, another thing I didn't want. I'm actually so furious. They've strong armed and coerced me and then penalised me for the trouble. Be freaking for real.