Both the website and app FORCING 2FA… Both the website and app FORCING 2FA without adequate security to safeguard personal data. I want to buy tickets through my app on iPad or my computer, BUT NOOOOO - you demand my phone number now (likely one you can store insecurely or sell on a list to others). Good job Cineplex! You clearly care about people having the option to protect their personal data by DEMANDING more of it or not allowing access to ones own account. Cool man, guess I'll either go cash only or stop going to the theatre again. Where oh where will I get expensive sugar water and popcorn?

Zero stars!! Their website, it’s links, booking and payment systems rate just below zero stars! An absolute nightmare where nothing seems to work, you get booted out, impossible to use a credit card, invoice print doesn’t work and on and on …….. Cineplex just don’t care! Granted, once you get inside then facilities and movies are excellent but booking in online is like pulling teeth! You’d think someone in management would get concerned over the constant one star bad ratings, nope, doesn’t worry them!

I am not a tech person I am not a tech person. I am older and sometimes find using online to purchase tickets at various places confusing or have you jumping all around. My experience on line with Cineplex has been excellent. Easy to use vouchers, gift cards, or credit cards. Immediate confirmation of purchases and easy scanning to enter theatre. Well done IT. You have created a good product.

Dreadful website The website is a disaster to navigate. They make it so onerous to purchase tickets and also force multi factor authentication on the user. You need to provide just as much information to watch a movie at Cineplex as you do to board a plane. No doubt these pain points contribute to the stock's historic low valuation.

The online website bites I tried to buy a ticket online. I didn't want to create an account but I was unable to purchase without one so I begrudgingly created one. The site then wouldn't let me log on without two step verification, which requires a phone number. I tried to get around that for awhile but eventually caved to that as well. They then charged me a fee for booking online, as though they were doing me the favour of making me jump through all these hoops. Booking online gives them early confirmation of audience turn out, they receive the tender in advance, and it cuts out the employee. If anything, there should be a discount for buying online. And after all that, I can't figure out a way to delete this stupid account I didn't want. I did discover that they signed me up for promotional emails with the account creation, another thing I didn't want. I'm actually so furious. They've strong armed and coerced me and then penalised me for the trouble. Be freaking for real.