Bought an e-gift card which issued in… Bought an e-gift card which issued in the wrong currency (despite buying on the UK site & in the UK) it got issued in Euros. Reached out immediately but with no satisfactory response despite being willing to pay the increased amount for a GBP card.

Never written a review but… Was in a rush buying my item, cashier took absolutely forever serving another girl while talking to her friend, then when it came to my turn she ignored me for a good while before realising I was there! Then when she finally served me, she spent more time chatting to her friend than actually doing her job, so much so that her colleague took over! I never usually write a review, but having worked in retail myself, I felt completely disrespected and irrelevant. Worst and rudest customer service I think I’ve experienced. Its a shame too as I love UA; the store itself was great. Huge shame about that one female staff member

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

♥️♥️♥️💃💃💃 IT MAY BE MY FAVOURITE DRESS EVER. I LOVE THAT THE FABRIC IS RECLAIMED & SO LOVELY. MAYBE I AM A BIT SHORT, I AM 5FT 5 & A BIT & MOSTLY LEGS. I AM CONTINUALLY FRUSTRATED WHEN BUYING ' MINI DRESSES ', THEY USUALLY END UP MIDI ON ME. STATING THE HEIGHT OF THE MODEL WAS SO HELPFUL. IT IS ALSO GREAT TO GET A SALE PRICE. IF I CAN SWING IT I WILL BE GETTING ANOTHER ONE. I AM A BIT OBSESSED WITH MANY OF YOUR DRESSES. I WOULD HAPPILY SPEND MOST OF MY SUMMER DRESSED BY YOU. I AM REGISTERRED BLIND, I DONT USUALLY DO REVIEWS BUT FELT COMPELLED, SO PLEASE FORGIVE SPELLING MISTAKES E.T.C, I CANT EDIT. ANYWAY, YOU GET THE GENERAL IDEA ♥️♥️♥️💃💃💃 THANKS. B XXX

First time ordering was easy and fast delivery. First time ordering. A present for my daughter-in-law. They made it very straightforward to order. Clear instructions great website. Delivery was fast even though they are abroad. She was happy with her gift. Thankyou.