Easy to order and arrived very quickly Easy to order and arrived very quickly, well packaged. Granddaughter requested this for her birthday in a few days time, so pleased.

great customer service The girl behind the counter was extremely sweet. Had a nice conversation for a few minutes:)))

Massive gash in the packaging Massive gash in the packaging, which looks like it could’ve been pierced carelessly otherwise on purpose. Evri package, was delivered to us by Royal Mail when delivery man found item loaded on his vehicle. He expressed surprise upon making this discovery but made sure the package arrived here with us as postie is our regular guy.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.

AVOID THIS WEBSITE Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.