great customer service The girl behind the counter was extremely sweet. Had a nice conversation for a few minutes:)))

The sales assistant was very polite and… The sales assistant was very polite and helpful explaining if I shopped in store again to give them my email address to receive points

AVOID THIS WEBSITE Item not in stock. Only notified of this once paid for with no update as to when I could expect to receive. Shipping cost was extortionate. Could find the same product elsewhere with free shipping that still worked out cheaper overall. Discount code successfully applied however didn’t deduct anything from total.

Great customer service. I was a bit concerned about the delivery time, so I contacted customer service and spoke to Fritz. Fritz was first class, very professional, and came up with a great resolution. Great customer service, thank you for your speedy help Fritz it is very much appreciated.

Great Customer Service from Fritz I have had an issue with order where is has been stuck at “processing to ship” for almost a week now. I had contacted customer service a few times for an update but had been diverted to a chat bot or given very vague responses as to where my package was. Today I spoke to a customer service representative called Fritz who was so extremely helpful. They told me why my package hasn’t been sent yet and what Urban outfitters is going to do to solve this issue. Fritz was probably the most helpful customer service rep I’ve ever spoken to. Even though my issue is still not resolved, I’m please with the knowledge that it is in hand.