GREAT PRODUCT AND AMAZING CUSTOMER SERVICE I cannot begin to express how satisfied i am with this company and their product. We keep our canopy out all year to protect our kids playhouse and not only does it do its job well but it has lasted strong through all elements. When we did have an issue due to strong winds damaging part of it the company was very quick to help with getting spare parts to put it back together. Cherry was especially helpful and i would buy from this company again any time.

totally happy & satisfied with their warranty excellent service and most of all warranty. sent photos of my recent purchased 10' x 20' canopy with damaged covers (slight stitches unravelling). within 30 minutes they respond to my email with a positive reply. (quictent are sending a replacement cover 10'x 20') for free. happy & satisfied customer here! I trust and like Quictent!!! thank you Quictent!

Very helpful Several years ago our pop up was damaged while being put away. After 4 sequences of trying to buy the replacement parts, we decided to fabricate from a metal shop. We had lost our model number and the representative kept asking for information we did not have.Measurements and comparable parts were deemed to risky to sell us. This time we explained this to Cicely and she was over the top in support and getting our order in. Could not be more pleased with her help and receiving this order

Their "heavy duty" carport is cheap aluminum, and their 30 day guarantee is a lie Purchased an "upgraded heavy duty carport" that was supposed to be galvanized steel. It was actually cheap aluminum with shoddy welding of joints. The carport collapsed within 2 weeks during a gentle 5 mph breeze gust. When I contacted the company for their 30 day guarantee, they didn't want to replace the product. They wanted to give me a "special discount" to buy a new one. When I refused, they then offered to send me a new frame if I paid them $80 for shipping. I can build my own frame out of PVC for $80, and it will be much stronger than the junk they are passing off as galvanized steel.

Good tent for what it costs Good tent for what it costs, no problems assembling, fairly simple instructions & excellent customer service, nice & friendly. Received item in about 4 business days from ordering. Wouldn't use it for every day use, but occasional use seems like it will hold up fine