Replacements under warranty For some weather reason, my 10x20 top cover was damaged after 7 month. I contact with Quictent support, specially with the help of Ms. Doria, they sent me the replacements like top cover and bungee cords as I requested under warranty policy in the short time. Thanks for Quictent support.

Unresponsive, repetitive replies… After a year and 5 days I let Martina know that the cover for the popup had split. She said they were out of the color and would not be getting it back until the end of July, but the color would be different and she would allow a special discount but no to any leeway with the warranty. After you purchase from them, they want nothing else to do with you. BUYER BEWARE IF YOU BUY THEIR PRODUCTS!

Fabulous Tent/Not a Long Term Solution Fabulous Tent/Not a Long Term Solution My husband and I loved this tent, especially the size and the mesh walls for our back porch during summer. We could fit several chairs and a porch swing under it. Unfortunately after having up for just two months a rainstorm caused a pool of water which in turn caused the top rails to buckle and snap. We didn't plan to use it year round but I wish it would've made it more than 2 months. I also purchased two of these for my nonprofit organization for events. They work fabulously for those events.

Great Company & products We purchased a light duty screen house this summer and were able to enjoy the night’s mosquito free. It is not designed for rain or strong winds and this is stated in the directions We had a freak storm (New England) and the frame buckled, Quictent backs their products and sent me all the replacement parts immediately- Awesome!! Highly recommend their products and great customer service!

Their "heavy duty" carport is cheap aluminum, and their 30 day guarantee is a lie Purchased an "upgraded heavy duty carport" that was supposed to be galvanized steel. It was actually cheap aluminum with shoddy welding of joints. The carport collapsed within 2 weeks during a gentle 5 mph breeze gust. When I contacted the company for their 30 day guarantee, they didn't want to replace the product. They wanted to give me a "special discount" to buy a new one. When I refused, they then offered to send me a new frame if I paid them $80 for shipping. I can build my own frame out of PVC for $80, and it will be much stronger than the junk they are passing off as galvanized steel.