absolutely horrid. I could honestly sit here and type out my entire reason and communication this far with a "reputable" company, but im so tired of crying over this cluster fu*k. So the very brief version: Order a bridesmaid dress in ivory for my wedding dress-simple sweep train and i was going to alter to make reflect a little piece of me. The dress had pink on the breast ; there was black and red thread floating in the bust and around the dress; there was a big ball of black thread in the nipple area; the same size was ordered from the one i tried on in the store, it was much much shorter when i got it and it was much smaller. So i figured i could fix it if i ordered nore material- $24/yard plus shipping and it wasnt going to come in for 2 1/2 months!!!! F that!!! Ive aleeady invested to much time in this and my wedding is less than 3 months away! Retail store tells me to contact Alfred Algelo. I do they tell me i need to go to retail unless its a manufacturing problem.The emails were not addressed to me. There was no empathy, they didnt even bother to check spelling or make it look professional. There is no ownership no help nothing. Im still fighting with them. Worst mistake i ever made.

BEWARE Arlington TX Arlinton TX. store. All went well until dress came in and needed to be altered. Insisted the bride and mom of bride order two sizes bigger then they normally wear. Bride's bodice needed to be taken in 6 inches which resulted in the bodice looking nothing like the sample/picture. Due to the reconstruction it is now shorter- 2.5 inches above the floor. They want to keep altering it until it's "fixed". Wedding is 6/20/2015. Not sure what can be done. Managers want pictures, which we took and sent, to show the problems. It is a Disney collection dress. Next contact may be Walt Disney corp. Mom's dress altered 3 inches in. Bridemaids insisted on ordering actual sizes they wear. Guess what, NO alterations needed. Wonder why?? It's Angelo's factory in China. Should be same sizes.

The WORSE Customer Service HORRIBLE Store Manager Barbara CHERRY HILL I ordered a dress that was a poor replica as pictured in the book Alfred Angelo Bridal uses to advertise. I was told that the seamstress would be able to make the dress looked as pictured. After 7 months, I was told - the dress doesn't always come as pictured. One month before my wedding, I am stuck with no dress and a manager not willing to come up with a solution. The manager had a poor attitude, she was rude and has no customer service skills and I would not recommend anyone to this store. The one star if for the assistant manager who tried to find a solution but unfortunately - the manager undid all of her hard work.

Mother of the bride loves Lincoln Nebraska This was the best experience I could have asked for my daughter. We were there at our appointed time and met by Alicia who was very attentive. All the staff was smiling and very good with all the customers even those who just walked in. Alicia listened to what my daughter wanted ,pulled a few dresses that met our request and then some of her choices. She was there for every dress tried on, made a few suggestions and helped us pick the perfect dress for us. Getting the dress hemmed was a piece of cake as the store has a great seamstress. Highly recommend this store on Normal Blvd.

terrible customer service One of my bridesmaids was measured incorrectly. They tried to fix their mistake by offering her a different dress, but my reason for buying matching dresses was so all the bridesmaids would match. My wedding is in 5 weeks and they may not be able to get me the dress we ordered in the size we need by my wedding!